A-Z STORE SERVICES

 

Make the most of your trip to Selfridges with our extensive range of services, designed to ensure your experience is both seamless and memorable. Read on for our complete list of services or click below to find out more about our extraordinary one-to-one services and unique experiences, which you can enjoy in store or from the comfort of home. 

 

Find out more here

  • Accessibility Services

    At Selfridges, we are committed to providing an exciting shopping experience to all our customers. All our stores have lifts to enable easy access to each floor and we also offer free wheelchair hire within all our stores – simply book in advance by calling 0800 123 400 (overseas callers +44 (0)207 160 6222).

    Please see our store floor plans for the locations of lifts and wheelchair-accessible toilets.

    London

    •   Entrance to Selfridges

      There are many step-free entrances to Selfridges Oxford Street, London, via Duke Street, Oxford Street, Edwards Mews and Orchard Street.
    •   Entry for wheelchair, prams and buggies

      Orchard Street’s entrance leading into The Foodhall is fitted with disabled access doors. From here there is an accessible lift to the rest of the ground floor.

      Edwards Mews’ entrance is fitted with automatic doors and has step-free access to the ground floor and three lifts leading to all Car Park levels.

      From the ground floor there are lifts and escalators to all floors. In store, there are ramps to ease access around split-level floors.
    •  Guide and hearing dogs

      We welcome guide dogs and hearing dogs in our stores.
    •  Accessible car park

      Two accessible bays can be found on Level 1 of our Oxford Street Car Park, located on Edwards Mews.

      Level 3 of the Car Park offers step-free access to the shop floor on 2.

      Alternatively, lifts are available to Stationery on LG.

    Changing rooms

    Adapted fitting rooms are available in:
    Mens Designer on 1
    Womens Personal Shopping on 2
    Womens Designer on 2
    Lingerie on 3

    •   Pick-up / Drop-off points

    There is a taxi rank with four accessible general use parking bays running along the Womens Accessories entrance on Duke Street. (This has been restricted temporarily due to our store development programme.)

    •   Public transport

    There are several bus stops on Orchard Street and Oxford Street. If you need further help to plan your journey to Selfridges, you can call our Customer Services team on 0800 123 400 (overseas callers +44 (0)207 160 6222).

    •   Lifts

    There are three lifts providing access to all levels of the store. There are also three lifts providing access between all car park levels.

    •   Step-free access restaurants, café and bars

    Dolly's on LG
    Harry Gordon's Bar & Kitchen on LG
    The Brasserie of Light Bar & Restaurant
    The Brass Rail, Champagne & Oyster Bar by Caviar House & Prunier, Lola’s Cupcakes, Yo! Sushi, Cojean and Tonkotsu at The Foodhall on G
    Aubaine on 2
    The Corner Restaurant & Champagne Bar on 2
    HIVE at Selfridges on 3
    The Selfridges Kitchen on 4
    Elan Café on 4
    alto by San Carlo on the Roof on 5 (accessed via Express Lift in Fragrance on G)

    •  Toilets

    Fully accessible toilets are available throughout the store

    For Women:
    - Next to the jewellery department LG
    - Next to Aubaine at the Womens Shoe Galleries on 2
    - Next to the Car Park exit on 2
    - Next to Reiss on 3
    - Next to The Selfridges Kitchen on 4

    For Men:
    - Next to Cookshop & Dining on LG
    - Next to Mens Designer on 1
    - Next to Mens Shoes on 1
    - Next to Aubaine at the Womens Shoe Galleries on 2
    - Next to The Selfridges Kitchen on 4

    Manchester Trafford

    •  Access

    The Manchester Trafford store is fully wheelchair accessible. The entrance via the Fountain at the front of the store does not have automatic doors but is accessible from the lower-level car parks and public transport. The Trafford Centre has disabled parking spaces in each of its car parks.

    •   Changing rooms

    All Saints, Menswear, Lower Ground

    •   Restaurants

    Pret A Manger (Upper Level) and Yo! Sushi (Upper Level)

    Manchester Exchange Square

    •  Access

    The store is accessible by wheelchair from the main entrance and atrium entrances on the ground floor, as well as the basement car park via two customer lifts. Access to the First Floor is also available via the Arndale Centre link bridge.

    •   Changing rooms

      Womens Designer & Shoe Galleries (Second Floor), Menswear (First Floor),

    Birmingham

    •  Access

    Wheelchair customers can access the store from Park Street, St Martins Square and the Birmingham Bullring. If you are travelling by car there is a footbridge between the top level of the Moor Street Car Park and the store. The doors here are manual.

    •   Changing rooms

    Designerwear (Level Four), Womens Denim (Level Three), Mens Denim and Mens Designer (Level Two)

    •   Restaurants

    San Carlo Fumo (Level Four), Kouzina, Archie’s, Ed’s Easy Diner, Pret A Manger, San Carlo Gran Café (Level One)

  • Alterations

    It’s heartbreaking to fall in love with something that doesn’t quite fit but worry not: we offer an alternations service on items purchased in store. Simply ask at the till or call 0800 123 400 and ask for Alterations.

  • Baby Changing

    Our baby-changing facilities are easily located in all our stores for your convenience. Our restaurants are also fully equipped with baby chairs as well as child-friendly menus in several of our restaurants.

    Baby-changing facilities are available in the following toilets:

     

    • London 
    Third floor shared with Mother & Baby room
    Ladies’ toilets on the lower ground floor
    Men’s toilets on the lower ground floor
    4 next to Customer Services

    • Birmingham 
    Available in toilets on Levels 1, 2 and 4

    • Manchester Exchange Square 
    Ladies’ toilets on the second floor (next to the escalator)

    • Manchester Trafford 
    Ladies’ toilets on the upper level (next to lifts)

     

     

     

     

  • Beauty & Wellness

    Our extraordinary beauty halls are home to both the world’s leading brands and niche labels. Enjoy a make-up masterclass, a revitalising skincare session or a soothing massage – all within Selfridges. A full range of beauty services are available in store or via video call from the comfort of your home. 

    To find out more and book an appointment, simply click here.

  • Bureau de Change

    You can buy or sell currency as well as change traveller's cheques in Selfridges Oxford Street at our Bureau de Change, located in the Customer Services Lounge on 4, London.

     

  • Car Parking

    There is parking available close to all our stores.

    Oxford Street: 

    • The car park is at the rear of the store. Access is via Edwards Mews, off Orchard Street (Sat Nav: W1U 1AT).

    Birmingham:  

    •  Parking at Moor Street on the top floor allows access via a footbridge directly into store (Sat Nav: B5 4BP).

    Manchester Exchange Square: 

    •  The car park is shared with M&S. Access is via Deansgate and takes you under the store (Sat Nav M3 1BD).

    Manchester Trafford: 

    •  The Trafford Centre Regent 1 car park is directly next to store (Sat Nav: M17 8DA).

  • Cash Machines

    Cash machines are available at all four of our stores. All machines accept major cards and there is no charge for using them.

    • London: Next to Click & Collect on G, the ladies’ toilets on 3 and at Customer Services on 4 

    • Birmingham: Next to the toilets on 2

    • Manchester Exchange: Womens on 2

    • Manchester Trafford: Next to the toilets on Upper Level

  • Cinema

    The Cinema at Selfridges Oxford Street, London, shows the biggest blockbusters along with classic cinema and independent films across our three screens, complete with state-of-art Dolby Atmos surround sound and laser projection technology. Enjoy comfy reclining seats, each with individual tables, and make the most of our underground bar and its delicious food and drink menu.

    Enter via our in-store entrance on LG, or via our external entrance at 40 Duke Street. To view films and book tickets, click here.

  • Click & Collect

    All Selfridges stores offer Click & Collect services during store opening hours. Find out your chosen stores' current open hours by clicking below.

    • London

    • Birmingham

    • Manchester Exchange Square

    • Manchester Trafford Centre

  • Coat and Bag Drop Off

    In our London store you can leave your coat and bags in our Customer Services Lounge on 4. This costs just £3 per customer but is free of charge if you are leaving Selfridges shopping bags.

    Terms and conditions apply; please see Customer Services for more details. Please note that bags will be searched before they can be deposited and that all belongings must be collected by the end of the day. We no longer accept luggage (rucksacks, holdalls and suitcases).

  • Currencies Accepted

    We accept GBP, USD, EUR, JPY, CAD, and CHF cash currency in all our stores. We also accept Alipay and WeChat Pay on all our tills and China UnionPay Card is accepted on most key tills. Dynamic Currency Conversion (DCC) payment methods are also an option, so you can pay using your home currency – just ask for DCC at the till. 

    You can currently pay online in US Dollars, Australian Dollars, Canadian Dollars, Hong Kong Dollars, Chinese Yuan, Euro, Japanese Yen, Singapore Dollars, South Korean Won, and New Taiwan Dollars.

  • Delivery services

    We can deliver any purchases you make in store – whether you've just bought the latest 75” TV that can’t be lifted or you don’t want to be weighed down with all your fabulous yellow bags.

    Deliveries to the UK mainland and Northern Ireland generally take 2–3 working days and international delivery can also be arranged. Please ask in store for details or contact our Customer Services team on 0800 123 400 (overseas callers +44 (0)207 160 6222).

  • Delivery to Hotel

    If you have too much to carry, we can arrange complimentary delivery of your Selfridges purchases to your hotel. Contact the Personal Shopping team on 020 7318 3536 for more details.

  • Elfridges

    With an encyclopaedic knowledge of every item in store and an extraordinary ability to find the perfect present, our gift experts, the Elfridges, will solve all of your gifting woes. Consultations are complimentary for lists both big and small.

    Find out more here.

  • Engraving

    Make your purchase or gift an extra-special one with the help of our engraving service. Whether it’s a £10 keyring or a £10,000 bracelet, you can have any item you purchase in store engraved by Timpson on LG at Selfridges London. Complimentary engraving on your Selfridges purchase is available at Manchester Exchange Square and on fragrances on Lower Level at Selfridges Manchester Trafford.

    Timpson on LG, London: call 020 7318 3717

    Fragrance on Lower Level, Manchester Trafford: call 0161 629 1132

  • Experience Concierge

    Enjoy a truly special Selfridges experience with the help of our Experience Concierge at Selfridges London. From a relaxing pampering session to a year-long blow-dry subscription at Hershesons Blow Dry Bar or a private skateboarding lesson in the Selfridges skate bowl, our Experience Concierge team can help create a gift to remember. Find out more here.

  • Export

    Don't let the baggage allowance cramp your style. We are happy to arrange international delivery of your shopping from our London store – no item is too large or too small.

    Export can be arranged at the point of sale, where you will also be given a reference receipt.

    Our couriers will take special care with fragile items and we can even track your parcel as it makes its way over to you.

    For more information, visit Customer Services in store or call 020 7318 2310.

    Please note that Selfridges cannot export certain items, such as fresh produce or anything classed as dangerous goods. Wines, spirits and perfumes may require extra special packing and documentation, for which there will be an additional charge. Selfridges is not responsible for customs duty, clearance charges, and port handling and/or delivery charges from the port of entry.

  • Food, hampers & catering

    Whether you want to treat a loved one to a hamper filled with extraordinary products, or you’re looking for menu inspiration and advice, our dedicated Hampers & Food Concierge team can bring the best of the Selfridges Foodhall to you, both in store or at home. 

    Planning a party? No matter how big or small the occasion, Selfridges can cater for it. Delivery is available to addresses within a three-mile radius of Selfridges Oxford Street.

    To find out more or book an appointment, click here or call:

    • Selfridges London: 020 7318 3458

    • Selfridges Birmingham: 07715 805 050

    • Selfridges Manchester Exchange Square: 09708 377 377

    • Selfridges Manchester Trafford: 0161 629 1225

     

     

     

     

  • Flowers

    All the way from Tokyo, Aoyama Flower Market offers a refreshing twist on the traditional bouquet. You’ll find innovative living flower arrangements, weekly seasonal flower edit, as well as potted cacti and bonsai, located in the Accessories Hall on G, Selfridges Oxford Street.

    We’ve teamed up with Moyses Stevens, the Royal Warrant-holding florist, to offer you one-to-one advice on creating the most beautiful of bouquets. Learn how to design and make bespoke arrangements and unique floral gifts with the help of its senior specialists, whether you’re in Selfridges London or at home. Find out more here.

  • Hair Salon - Women's

    Head to Daniel Galvin on 3 at Selfridges London for world-class colour services and hairdressing. Simply call 020 7318 3663 to book your appointment.

    If you’re visiting our Manchester Trafford store, head to Andrew Collinge. Call 0161 629 1105 to book your appointment.

  • Hair Salon - Men's

    Treat your hair to a superior cut at Daniel Galvin in London or Andrew Collinge in Manchester Trafford. 

    Call Daniel Galvin on 3, London on 020 7318 3663.

    Call Andrew Collinge on Lower Level, Manchester Trafford, on 0161 629 1105.

  • Hair Extensions

    Hair extensions are available at Daniel Galvin in London, in both synthetic fibre and real hair. A session with one of their expert consultants will determine which is right for you. Simply call Daniel Galvin at Selfridges London on 020 7318 3663.

  • Information Desk

    In need of directions? Our information desks are here to help you find exactly what you’re looking for.

    Information Desks at Beauty on G and Accessories Hall on G, London, 020 7318 3989

    Information Desk at Click & Collect on 1, Birmingham, 0121 600 6838

    Information Desk at Click & Collect on Upper Level, Manchester Trafford, 0161 629 1245

    Information Desk at Click & Collect, on Lower Ground, Manchester Exchange Square, 0161 838 0732

  • International Delivery

    Our fuss-free International Delivery service has a clear pricing structure and includes any local taxes upfront. Visit our International Delivery page for more details.

  • Interpreters

    Our stores offer translation services, by appointment, with our team of interpreters covering a wide range of languages from French and Spanish to Chinese and Russian. Call the Information Desk at the relevant store for more details.

    Information Desk, London, 020 7318 3989

    Information Desk, Birmingham, 0121 600 6735

    Information Desk, Manchester Exchange, 0161 838 0617

    Information Desk, Manchester Trafford, 0161 629 1245

    Languages offered: Afrikaans, Arabic, Armenian, Bahasa, Catalan, Mandarin Chinese, Danish, Dutch, Farsi, Filipino, French, German, Greek, Gujarati, Hausa, Hindi, Hungarian, Igbo, Iranian, Italian, Japanese, Latvian, Malaysian, Mandarin, Nepali, Norwegian, Polish, Portuguese, Punjabi, Russian, Spanish, Sri Lankan, Swahili, Swedish, Thai, Turkish, Urdu, Yoruba.

  • Key Cutting

    If you need a spare set of keys, drop by Timpson at our London store who offer a range of key cutting services.

    Timpson, Lower Ground Floor, London, 020 7318 3717

  • Lingerie Fitting

    Find the perfect fit with the help of our lingerie experts in our Fit Studio on 3 at Selfridges Oxford Street, London. Ten dedicated lingerie experts are on hand to take complimentary one-to-one walk-in and pre-booked appointments lasting up to an hour, with no minimum spend. Book online here.

  • Littlesmith Jewellery Hand Stamping

    Littlesmith hand stamp each piece of jewellery to create bespoke pieces using the traditional method of lettering. Be it names, initials, special dates or words of inspiration, all pieces are unique.

    Littlesmith on LG, London
    Littlesmith on Upper Level, Manchester Trafford
    Littlesmith on G, Manchester Exchange Square

  • Lost Property

    If an item has been found or handed in, it will be passed to Lost Property at Customer Services on 4 for secure storage for a short period of time. Call us on 0800 123 400 (overseas callers +44 (0)207 160 6222) and ask for Lost Property. You will need to provide the time and date and give a detailed description of the item.

  • Male Grooming

    Indulge in the ritual of a traditional Italian shave, pick up your grooming essentials and discover Acqua di Parma’s fragrance universe in the Barber Shop at Selfridges London, located in the Men’s Designer Street Room on 1.

    Book your in-store appointment here. 

  • Mobile and Tablet Repairs

    Our Timpson experts can repair broken screens on all types of iPhone and Samsung S3, S4, S5 and S6 models in store. They can also repair most tablets including iPads and Samsung Galaxy models.

    Call Timpson on LG, London on 020 7318 3827.

  • Nail Bar

    Visit the first nail bar to offer unbranded manicures and pedicures at The Beauty Workshop on G at Selfridges London.

    Nail bar on G, London: call 020 7318 3647 or book online here.

  • Opticians

    From lenses tailored to your lifestyle – not just your sight – to expert after-care and contact lens advice, our opticians are here to help. Book your appointment at the Opticians on G at Selfridges London online here.

  • Personal Shopping

    Our Personal Shopping experts are here to help make shopping easy, whether you’re visiting us in store at one of our Personal Shopping suites or arranging a video call from the comfort of home.

    Every consultation, lasting around two hours, will be tailored to your individual needs. There is no charge for this service, but a minimum spend may be required – see specific store details below. This luxury service makes a fantastic gift for any customer. Buy a gift card today and we'll send the lucky person a gift letter outlining everything that awaits them.

    To book an appointment or for more information, please call your nearest store.

     

    • London: 020 7318 3536 (£2,000 minimum spend) 

    • Birmingham: 0121 600 6800 (£500 minimum spend) 

    • Manchester Trafford: 07394 573604

    • Manchester Exchange Square: 0161 838 0707

     

     

     

     

     

  • Piano Lessons

    With the help of our Music Maestros in our FAO Schwarz kids’ department on 4 at Selfridges London, stomp away and learn how to play tunes with your feet. Book your session below – perfect for any music lovers over the age of six. Find out more here.

  • Piercing

    Famed piercing and jewellery designer Maria Black is known for her elegant, genderless, pieces that aim to revolutionise the way people wear jewellery. Book your piercing appointment at Maria Black, Selfridges London and choose from a variety of different ear piercings. Find out more here.

  • Prescription Service

    We offer a prescription service via Lloyds Pharmacy next to The Beauty Workshop on G, Selfridges London.

  • Psychic Sisters

    Whether you’re looking for spiritual healing or an insight into your future, the internationally renowned Psychic Sisters are available at Selfridges London to offer their expert guidance.

    Specialising in tarot, clairvoyance, astrology, crystals, palmistry and reiki healing, the team offer consultations lasting from 30 minutes to one hour and each session will be tailored to your individual needs.

    Visit the Psychic Sisters, Lower Ground floor, London via appointment. Simply call 07757643777.

  • Rental

    Discover Selfridges Rental, our shopping platform where you can rent your favourite styles from our leading designers and brands at Selfridges. Curated by our expert buyers, it’s the perfect way to try out new looks and shop with the planet in mind. You can also browse the boutiques on 2 and 3 in Selfridges London, visit the pop-up at Manchester Exchange or click here to start renting. (Please note, Selfridges Rental is only available in the UK at the moment.)

  • Repairs

    Book a virtual consultation with one of our repairs experts, who will be able to identify which service you need from the comfort of your own home. Choose from an appointment in store or an at-home collection of your item, then let the Repairs Concierge experts make your love-worn purchases as good as new. We can repair shoes, accessories, jewellery, eyewear, replace watch batteries and much more. Please note that certain brand services may require you to have purchased the item at Selfridges. Find out more here.

  • RESELLFRIDGES

    Find one-of-a kind pre-loved fashion pieces or sell your pre-loved designer bags with RESELLFRIDGES. Whether you’re shopping for extraordinary pre-loved pieces from the Selfridges archive and collections curated by vintage connoisseurs such as Vestiaire Collective, or keen to sell your bag to earn credits to spend in store or online, RESELLFRIDGES is just one way we’re working to close the loop on waste. Find out more here.

  • Safe Deposit boxes

    The safe deposit area in our London store has been in existence for over 80 years, providing storage facilities in a variety of sizes of safe deposit boxes. Each safe deposit box is operated by two keys and can only be accessed when accompanied by a custodian. So, whether it’s precious jewellery or a family heirloom, you can visit your valuables as often as you like and fees for a box range from £249 to £900 a year. Our opening hours are Monday to Friday 10am to 6pm and Saturday 9.30am to 6pm. We are closed Sundays and Bank Holidays. For more information, please call 020 7318 3175, or email safedeposit@selfridges.co.uk.

  • Skate Bowl

    Book an open skate session at our one-of-a-kind skate bowl in the windows of Selfridges London. Please note, we do not provide helmets or other equipment, and children under the age of seven can’t use The Bowl. To book your appointment, click here.

  • Styling

    Our stylists are here to share their insider knowledge, showing you the most extraordinary new-season collections and accessories here at Selfridges, with recommendations tailored to your personal sense of style. Find out more here. 

  • SoulCycle

    We’ve partnered with the masters of mood-boosting indoor cycling classes, SoulCycle, to create a special outdoor studio behind our London store on Edwards Mews. It’s the perfect way to get outside, get fit and get those feel-good endorphins flowing. Book your slot now and find out about the guidelines we’ll have in place to look after your health and wellbeing… Find out more here.

  • Tailoring Made-to-Order

    Looking for unique menswear pieces? Head to Men’s Tailoring & Casual on 1 to discover our huge range of tailoring, outerwear and sportswear. What’s more, some of our favourite brands are also offering made-to-measure services, so you can enjoy customised pieces that are tailored specifically to you. Brands with made-to-order services include Tom Ford, Tiger of Sweden, Ermenegildo Zegna, Oscar Jacobson and Corneliani. Book your appointment here.

  • Tattoos (Henna)

    Arrange an appointment with one of Pavan’s henna experts in Selfridges London and choose from an extensive range of non-permanent henna tattoos and designs. Book your appointment here.

  • The Restory

    The Restory in our London, Trafford and Birmingham stores will bring your favourite shoes and bags back to their former glory. From removing tough stains to colour-restoring scuffs and scratches – you can bring your treasured item(s) in store or book a collection from anywhere in the world. Find out more here.

  • Tax Free Shipping

    You can now take advantage of our Tax-Free Shipping service when shopping in store or at home via video call for deliveries outside the UK.

    Shopping in store
    We have introduced a new Tax-Free Shipping service from 1 January 2021, allowing you to have items delivered to addresses outside of the UK tax-free.

    Shopping online
    From 1 January 2021, any purchases made online for delivery to addresses within the European Union will not be subject to UK VAT. Any relevant local taxes and duties will be added to your order at checkout.

    For further information, please click here, or contact our Customer Services team on 0800 123 400 (within UK) or +44 (0)20 7160 6222 (from abroad).

  • Weddings

    Our iconic London store is home to a dedicated Wedding Suite on 4. With three wedding packages to choose from – small and understated, low-impact and earth-conscious, or glitz and glamour – we can help you celebrate your big day, your way. To find out more about the packages, click here.

    From flowers to front-row-worthy wedding looks, enjoy one-to-one advice from our experts with our special wedding services, available both in store or via video call, as they help take the ease out of the admin and get you ready for the big day. To find out more about our wedding services, click here.

  • Wedding Gift Lists

    The Wedding Shop at Selfridges London is the ultimate wedding list service. With your own personal consultant to guide you, you can select from over 250 brands. From the staples to underpin your life together to earth-conscious goodies and luxurious gifts, The Wedding Shop has something to suit every budget and taste. Find out more here.
    https://www.weddingshop.com/register-landing/selfridges?utm_source=selfridges&utm_medium=referral&utm_campaign=selfridges_gifts&referrer=SPLP

    The service also offers two free deliveries in London and the flexibility to swap and change items as required. For further information or to book an appointment please call 020 7318 3094 or email selfridges@weddingshop.com.

  • Wines & Spirits

    Whatever the size of your guest list, contact Selfridges to make sure that your bar never runs dry. With everything from bottles of London Pride to vintage Dom Pérignon, we can supply you with everybody’s favourite tipple. Case discounts are also available.

    Wines & Spirits on LG, London, 020 7318 2375

    Wines & Spirits on 1, Manchester Exchange, 0161 838 0597

    Wines & Spirits on Upper Level, Manchester Trafford, 0161 629 1220

    Wines & Spirits on 1, Birmingham, 0121 600 6934

  • Wristwatch Repairs

    To keep your timepiece ticking along, drop by Timpson on LG at our London store for a range of watch services. Call 020 7318 3827 to find out more. Or visit our Watch Galleries on Lower Level, Manchester Trafford, or call 0161 629 1144.