Appointment and Event Bookings Terms & Conditions

These Terms & Conditions relate to the Selfridges Appointment Booking website and Selfridges Event booking website (together the “ Booking Portals”). These websites allows customers to make appointments with Selfridges and with a selection of departments and brands for services and experiences including attendance at our specially curated list of events. 

Please be sure to read, and make sure you understand, the Booking Terms and Conditions prior to using the Booking Portals and placing a booking for an appointment and/or event. Making a booking request for either an appointment and/or an event ticket using the Booking Portals constitutes acceptance of these terms.

 

By using the Website and the Booking Portals, you agree to be bound by these Booking Terms and Conditions as well as Selfridges’ Terms and Conditions and Selfridges’ Privacy & Cookie Policies

 

Health & Wellbeing Precautions

You should not visit a Selfridges store or attend your appointment and/or event if you have any symptoms of Covid-19, have had symptoms in the past ten days or are living with someone who has symptoms or has had symptoms in the past ten days. Please call us to let us know that you will be unable to attend and we will cancel your booking (without charge) and if appropriate, discuss rebooking your visit for a later date (subject to availability).

 

Please note that we may have to cancel your appointment or ask that you not attend an event if you have symptoms of Covid-19 or indicate that you have had these symptoms in the past ten days.

 

We cannot be held responsible for any costs you may incur as a result of attending this appointment and/or event if you have symptoms. We therefore advise that if you have any concerns, you call us as soon as possible to discuss rescheduling your booking.

 

The situation in relation to Covid -19  continues to remain uncertain and subject to change at short notice. As such, we suggest that in order to avoid any unnecessary disappointment, you check our website, national and local government advice and media updates before journeying to store.

 

In light of the Covid-19 pandemic, we reserve the right to change or cancel any bookings (even at very short notice) in order to ensure we are: keeping customers and team members safe; responding to Government Guidance; and acting in accordance with any guidance, requests or requirements issued by other authorities. Of course we will be happy to reschedule your booking where possible, for an alternative date or time (where possible) and will look forward to welcoming you back soon.

 

Booking Your Appointment and/or Event

Appointments and tickets are subject to availability and eligibility requirements.

Certain services and events have an age restriction, where age and ID verification shall be required, please check with the individual brands or organiser for further details. 

For appointments and/or tickets booked on behalf of another person, the person attending the booking will be deemed to have accepted all terms and conditions relating to that appointment and/or event on behalf of the guest and will be responsible for sharing any relevant information with them and obtaining any necessary permissions.

IMPORTANT: It is your responsibility to check all details and any restrictions in relation to a service and/or event prior to booking. This includes the disclosure of any medical or other allergy / health information (as required). There will be a comments box on the website for you to specify this information.

Bookings and tickets are subject to availability, we suggest that you book your appointment and/or ticket with us well in advance in order to avoid disappointment.

Appointment and tickets are for the specified date only.

Please note all images are for illustrative purposes only and may not be a true reflection of the appointment and/or event.

 

 

Confirmation of your Booking

Once your request for an appointment and/or event ticket has been received, we will confirm that your booking request has been accepted by sending an e-mail to the e-mail address you provide on the Booking Portal.

 

The Appointment

If you have requested a specific person (e.g. artist, therapist), we will wherever possible do our best to accommodate you but we are unable to guarantee that person will be available. 

If you are late for an appointment then your appointment time may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the service at all and you will be asked to re-book your appointment and may be charged. 

You may be asked to remove valuables such as rings prior to beginning your service.  We cannot be held responsible for loss or damage to personal items.

 

The Event

Tickets for events shall admit one individual only and is personal to the recipient unless specified otherwise.

 

All event tickets are non-transferrable, non-refundable and cannot be exchanged for cash equivalent or otherwise.

 

Selfridges reserves the right to refuse entry to any attendee and to remove any individual from the premises for any reason.

 

Specific terms and conditions may apply in respect of the event, please see the specific event page for more details.

 

Filming Disclaimer: Please note that photography and/or filming will likely be taking place at events. If you wish to not be filmed or photographed please inform a team member.

 

Cancellation Policy for Appointments

If you want to cancel an appointment, please try to provide at least 24 hours’ notice in advance of your appointment time. In the event of a no show or a cancellation of less than 24 hours, the cost of your appointment may be charged at our sole discretion. 

 

How To Reschedule or Cancel Your Appointment

You can reschedule or cancel your appointment (provided that rescheduling or cancellation is not prohibited by these terms and conditions) through:

• a link you will receive in your confirmation email or text (if applicable); 
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

 

Cancellation Policy of Event tickets

Tickets cannot be cancelled once purchased, your statutory rights are not affected.

 

Beauty Appointments  

For beauty appointments, we are happy to offer our customers one 'complimentary' treatment from each of our beauty brands per day.

Selfridges holds the right to not accept certain bookings, including when you book more than one complimentary appointment with the same beauty brand on the day of an already existing and complimentary appointment. 

In some circumstances, the services available on the Appointment Booking website are sold by our Partners and not by us. Selfridges are only responsible for arranging and concluding your booking and services provided directly by us. In all other circumstances, we have been appointed by our Partners to act as their commercial agent and they shall be responsible for delivering any services to you.

 

Health & Skin Conditions

Certain services may require patch tests or pre-treatment consultations.  We reserve the right to refuse to provide a service if you do not attend these pre-treatment consultations prior to your appointment.  

It is your (or the person receiving the service) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Selfridges or the therapist that might affect or be affected by any service (for example any allergy information and health issues). We may be unable to carry out certain services if you are suffering any skin conditions, are taking certain medications, or have had recent tattoos or piercings.  If any service is found unsuitable we will recommend an alternative where possible and subject to availability. If you (or the relevant recipient of the service) fail to disclose any such information to Selfridges or the therapist, neither Selfridges nor the relevant therapist shall be liable to you (or the recipient of the service) for any injury, loss or damages resulting from the service that could reasonably have been avoided if you (or the recipient of the service) had disclosed that information prior to receiving the service.

 

Pregnancy

We offer a number of services specifically designed for those expecting. However, as a number of our services are unsuitable for individuals expecting a child, we would be grateful if you could let us know if you are or think you may be pregnant before your appointment or booking.

 

Bringing Babies or Children with you

It may not be possible to carry out some appointments if babies or children are present owing to health and safety regulations.  Please let us know if you plan to bring a child with you to your appointment so we can advise as to whether we can accommodate them safely.

 

Privacy

We really value your privacy and our Privacy & Cookie Policies set out how we may collect and use your personal data and how we look after it in compliance with relevant data protection legislation.  This includes any additional information you (or the person who the booking relates to) provide in relation to your booking, including any medical, allergy or other health information.  Please note that if you provide us with information relating to other individuals (for example, if you book tickets for an event on behalf of someone else), you will need to ensure that they have read and understood this information too, and have given you permission to share their personal data with us.  If any individuals are under the age of 16, parental or guardian consent is required.

 

We work with carefully selected third parties to process your booking and the personal information that you (or the person who the booking relates to) provide will be shared with them for such purposes, as well as any Partner providing the service(s). We require all third parties that we interact with to treat your personal information as carefully and confidentially as we do.  Please note that some third parties that we work with will use cookies and other similar technologies on their websites – if this is the case, our policies no longer apply and you should ensure that you read and understand their privacy and cookie policies.

 

We, and the Partners who provide the relevant service(s) may retain your personal information, preferences and details of your transactions in order to provide the best customer experience before and after your appointment or event, and to gain a better understanding of which events are of most interest to you and our other customers. We will retain the same in accordance with relevant data protection legislation and our Privacy and Cookie Policies.

 

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can request that we delete the same. Please see our Privacy & Cookie Policies for information on how to do this.

 

Resolving Issues

We care about your experience and want to ensure we maintain the highest standards possible.

 

If you would like to provide us with feedback or have any questions about your appointment, please contact us:

• by email at customerservices@selfridges.com;
• by phoning our Customer Services team on 0800 123 400; or
• by phoning the Beauty Workshop Concierge Desk directly on 0800 138 7425 (international dial +44 113 369 8040).

If you would like to provide us with feedback or let us know of your questions about any event, please contact us as follows: Events@selfridges.co.uk.   

 

Other

These Booking Terms and Conditions are governed by and construed and interpreted in accordance with the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. We may make amendments to these terms and conditions from time to time and material changes will be notified to you in respect of your booking.